A counterbalance spring carries the weight of the curtain. When it snaps or loses tension the shutter becomes heavy, drops fast and puts the motor under load it was never designed for.
Why It Matters
Counterbalance springs are wound under enormous tension so the motor only has to move the curtain, not lift its full weight. When one fails the shutter becomes several times heavier overnight — it can slam shut, jam halfway, or burn the motor out within days.
This is not a DIY job under any circumstances. A wound shutter spring released without the right bars and technique causes serious injuries. If yours has gone, leave the shutter alone and ring us.
A sharp crack followed by a heavy shutter is a classic snapped spring.
A manual shutter that suddenly takes real effort has lost tension.
Uncontrolled closing means the counterbalance is no longer holding.
A labouring or tripping motor is often fighting a failed spring.

The Repair
Diagnosis first, then re-tension or replace — with the barrel and bearings checked at the same time, because springs rarely fail alone.
Where the spring is sound but has lost tension, we reset it to the correct balance for the weight of your curtain.
Snapped or fatigued springs replaced with the right gauge and turns for your shutter, not a generic substitute.
Bearings, barrel run-out and curtain alignment inspected while the shutter is stripped, so it doesn't come straight back.
Stop cycling it. A failed spring can drop a curtain without warning. Ring the emergency line and we'll make it safe before anything else.
Call Now — 07492 737 695FAQ
Enquiries
Tell us the make of shutter if you know it and what happened — a bang, a gradual heaviness, or a motor tripping — and we'll come prepared.
07492 737 695