Roller Shutter
Off Track
When the curtain jumps out of a guide the shutter is no longer supported the way it was designed to be. Every further press of the button bends more slats and risks the whole curtain coming down.
Why It Happens
Curtains Don't
Jump For Nothing.
A curtain leaves the guides because something else has already failed — a worn end lock, a spread or impacted guide rail, a snapped spring letting the curtain drop unevenly, or a strike from a vehicle.
Simply pushing it back in without finding that cause means it will happen again, usually within weeks and usually with more damage the second time.
Worn End Locks
The commonest cause — end locks worn past the point of holding the slat in the guide.
Damaged Guides
Spread, dented or twisted guide rails straightened or replaced.
Spring Failure
A failed counterbalance letting the curtain drop unevenly and skip out.
Impact
Vehicle and forklift strikes that knock the curtain and rail out of line.
The Repair
Back In Track,
And Kept There.
Re-track the curtain, replace what let it out, and check the barrel and springs before you use it again.
Emergency Make-Safe
The opening secured and the curtain supported so nothing drops while a permanent repair is arranged.
Re-Tracking & End Locks
Curtain fed back into the guides with worn end locks replaced, so it holds this time.
Guide & Barrel Repair
Damaged rails straightened or renewed, barrel run-out and spring tension checked at the same visit.
Curtain Hanging Out Of The Guide?
Don't try to run it back up. Ring the emergency line and keep people clear of the opening until an engineer has supported it.
Call Now — 07492 737 695FAQ
Questions We
Get Asked.
Enquiries
Tell Us What's
Gone Wrong.
Tell us which side has come out and whether anything hit it — and leave the shutter where it is until we arrive.
07492 737 695